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Delivery

Postage/Shipping Cost Table

Order Location: Under $100 $100 - $499.90 $500 or over
Within  Australia $10 FREE FREE (1x SUPER GIFT)*
Outside Australia $20 $20 FREE
       
 Example Orders: Under $100 $100 - $499.90 $500 or over
 Order: $8.90, within Australia $10 Postage, Total $18.90 - -
 Order: $98.90, within Australia  $10 Postage, Total $108.90 - -
 Order: $108.90, within Australia - FREE Postage, Total 108.90 -
Order: $528.80, within Australia - - FREE Postage, Total $528.90
+ SUPER GIFT
 Order: $88.90, outside Australia  $20 Shipping, Total $108.90 - -
 Order: $488.90, outside Australia - $20 Shipping, Total $508.90 -
Order: $588.90, outside Australia - - FREE Shipping, Total $588.90

* When you order $500 or more within Australia, you will be given a SUPER GIFT, absolutely FREE! Only while stocks last. Management reserves the rights to cancel without notice.


Postage/Shipping Time Table

Postage/Shipping Method Australia Other Countries
Standard Domestic 2 - 4 business days -
Express Domestic 1 - 2 business days -
Standard International - 3 - 10 business days
Express International - 2 - 4 business days


Order Status Table

Order Status Order Status Description
Pending Your order has been accepted, awaiting to be processed
Processing Your order has been invoiced, currently processling to be dispatched
Complete Your order has been dispatched, please refer to the timetable for postage/shipping time.
Canceled Your order has been canceled.
Closed Your order has been refunded or payment has not been received.
On Hold Your order has been put on hold. Please contact us for more information.
Payment Review Your payment is being reviewed.
Pending Payment Your payment is pending.
Pending PayPal Your payment with PayPal is pending.
Suspected Fraud Your payment has been suspected fraud, please kindly wait or contact us for more information.

You may check all the order status on your account.


Handling

Orders are usually dispatched within 1 to 2 working days. This can be delayed due to some busy periods throughout the year (eg. Christmas) and other difficulties. We thank you for your patience, and we will make every effort to prepare your order with haste. There are no extra handling fee regardless of your order! (because all our orders are handled by SUPER staff!) FREE handling! Super!


Courier

There are a various of couriers that we use, including Australia Post, StarTrack, Pack n Send, TNT, etc. We charge only standard rates to simplify the whole postage and shipping process. Majority of the time, you will find the delivery charge to be much more expensive, so Super Gifts is helping you SAVE on delivery charges!

Domestic packages except sword will be sent with the express, FREE delivery for orders over $100, and other orders capped at $10 delivery charge.

Domestic packages with swords will be sent with the standard option, FREE delivery for orders over $100, and other orders capped at $10 delivery charge.

International packages will be sent via air mail, FREE delivery for orders over $500, and other orders capped at $20 delivery charge.

For more information on postage/shipping charges, please refer to the Postage Cost Table.

For more information on postage/shipping time, please refer to the Postage/Shipping Time Table.


Order Status

The order status will be updated as your order processes. Emails will be sent to you for notification. For further information regarding the status of your order, please login to your account, or refer to the Order Status Table.


Warehouse

Our warehouse is located south of Brisbane in Queensland, the sunshine state of Australia.

 

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